Synchrony VP, IT Audit, Risk, Regulatory & Issue Program Management (L13) in Rapid City, South Dakota

Job Description:

Role Summary/Purpose:

This position is a leadership role responsible for leading multiple functions collectively comprising the Information Technology (IT) function in the first line of defense. The role requires significant interaction with Information Technology Management, Risk and Audit Leaders.

The individual will work closely with multiple teams within IT, Risk Management, the Business, Audit, Regulators, and executive management. The role requires a strong leader who can raise core capabilities of IT as a risk management function that informs and partners with the business, while providing complete transparency and managing IT risk within the company’s enterprise risk appetite.

Location: Stamford or any SYF location - remote work location considered for current SYF employees

Essential Responsibilities:

  • Responsible for development, maintenance, and oversight of a comprehensive, IT-wide issues management program including strategic direction, business alignment, program implementation, and on-going monitoring

  • Ensure all IT issues are identified, captured in central tracking system (eGRC), reported and actions to close are monitored for progress and timely closure.

  • Ensure Policies, Standards and Procedures are developed, maintained and adhered to

  • Enable comprehensive communication and reporting of IT issues status for leadership, including trends, root cause analysis, control issues and IT mitigation actions at risk of delay

  • Responsible for all IT loss reporting and inputs into respective tracking systems on time;

  • Make appropriate connections to identify business risks from issue, loss and risk acceptance data

  • Support the lifecycle of regulatory exams and audits from calendaring to closure and work with IT partners to drive sustained resolution of exam or audit findings

  • Develop and implement a comprehensive audit / exam planning process to ensure proactive approach to scheduled audits / exams

  • Act as single point of accountability and escalation for overall exam and audit support activities, including issue management.

  • Establish and monitor enhanced operating mechanisms to track and resolve identified issues on a timely basis and work closely with control owners to track exceptions and timely remediation

  • Drive resolution of exam and audit issue management (including project management, reporting and escalation) to full remediation and validation of sustainability

  • Establishes and maintains cross-business and cross-functional relationships with key leaders and stakeholders across appropriate functions as required by exam or audit scope

  • Accountable for IT Risk acceptance process including ensuring adherence to enterprise policies and standards. Responsibilities include facilitation of weekly RAD meetings, proper storage and documentation of all meeting minutes and decisions, adherence to renewal criteria

  • Perform other duties and/or special projects as assigned

  • Must be willing to travel up to 50%


  • Bachelor’s degree and a minimum of 7 years either IT, IT Risk, Operational Risk, Audit or Compliance experience, OR in lieu of a degree, High School Diploma/G.E.D. and minimum of 9 years of either IT, IT Risk, Operational Risk, Audit or Compliance experience

  • Demonstrated experience with regulatory expectations such as FFIEC, NIST

  • Experience working with industry frameworks such as CobIT, ITIL

  • Demonstrated experience interacting with auditors and/or regulators

  • Demonstrated understanding of governing rules, regulations, and laws for Cards business and/or financial industry

Desired Characteristics:

  • Proven experience with partnering, collaborating and influencing across a large multilayered organization at all levels

  • Demonstrate commitment to continuous improvement

  • Proven experience handling multiple, and competing priorities across all stakeholder groups and effectively resolving competing priorities and interests with minimal disruption

  • Confidence to raise concerns or challenge to achieve expected results

  • Influence and role model behaviors that will lead to a “STRONG” risk environment

Eligibility Requirements:

  • You must be 18 years or older

  • You must have a high school diploma or equivalent

  • You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the selection process

  • You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

  • Effective 1-1-18, new hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months’ time in position before they can post. All internal employees must have at least a “consistently meets expectations” performance rating and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance requirement).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

  • Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

  • If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time.

Grade/Level: 13

Job Family Group:

Information Technology

With roots in consumer finance that trace back to 1932, Synchrony Financial is a leader in consumer credit and promotional financing, providing a range of products for a diverse group of national and regional retailers; including Main Street mainstays, local merchants, manufacturers, buying groups, industry associations and healthcare service providers. We are the largest provider of private label credit cards in the United States based on purchase volume and receivables and we provide co-branded dual card credit cards, promotional financing and installment lending, loyalty programs and FDIC-insured savings products through Synchrony Bank. Who do we serve? Hundreds of thousands of customers across the U.S. and Canada spanning the electronics and appliances, home furnishings, automotive, power products and sports, jewelry and luxury, retail and healthcare industries.

Our purpose is clear: we are committed to pioneering the future of financing, improving the success of every business we serve and the quality of each life we touch. This is fitting because when you join Synchrony Financial, you’re joining an organization that recognizes that our people are our greatest asset —every single one of them. That’s why we are deeply committed to investing in the growth of each member of our team. And with 80 years of experience, we know how to develop talent. At Synchrony Financial, we work hard to offer competitive rewards, compensation and benefits. When you join us, you become part of a stimulating work environment with vast opportunities to sharpen your skills and embrace new leadership challenges.