GE Appliances, a Haier company Product Support Specialist in Rapid City, South Dakota
USA, Rapid City, SD
Job Posting Title
Product Support Specialist
Do you and others consider yourself as a dependable, accountable, positive person? Do you have a desire and willingness to learn new things? Want to use your customer service experience to its full potential? If you answered yes to any of these questions, ASI wants you!!!
Training includes 4-5 weeks of paid training M-F 8 to 4:30 pm. Pay is weekly at an hourly rate plus incentives. You also have the opportunity to earn an average $100 extra a week in sales commissions. Department hours are 6 a.m. until 8 p.m. M-F & 6 a.m. until 5 p.m. Sat. (Rotating)
You will be working in an excellent team atmosphere, with a close-knit team of about 18 - 21 agents. You will be helping GE appliance customers with product knowledge, parts sales, and troubleshooting over the phone.
What you will Do
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Provides consumer assistance (phone/online) with the interpretation and resolution of problems.
Communicates correct product operation and care instructions
Promotes features and benefits of GE branded products and services.
Sells use and care guides, parts and service contracts.
Refers consumer calls to appropriate business component, service provider or internal customer relations for assistance.
Adhere to safety policies and procedures to ensure a safe work environment for all.
Other duties as assigned.
What you need to Succeed
Possesses positive, can-do attitude with bias for action; demonstrates sense of urgency and commitment to see things through.
High school degree or equivalent required.
In-depth knowledge of GE products, processes, policies and guidelines preferred.
Previous sales experience a plusStrong written communication skills, good typing ability, and computer skills – comfort navigating multiple online applications.
Exceptional interpersonal skills – able to build connection to consumer, WOW them by exceeding their service expectations, and create fans of our service.
Strong work ethic; works independently, researching and analyzing data in expedient manner to a reasonable, satisfactory resolution; persistent and able to push through obstacles to achieve success.
Flexible hours including early mornings, evenings, weekends and holidays
Works under Team Developer. Follows procedures as outlined and required for the position.
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GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.