Kforce Desktop Support Technician II in Rapid City, South Dakota

Kforce is immediately seeking a Desktop Support Technician II in Rapid City, South Dakota (SD). One is responsible for supervising the manufacturing and installation of computer or computer-related equipment and components. Major Job Duties:

  • Test and image desktops and laptops

  • Maintain, analyze, and troubleshoot, software, and computer peripherals

  • Assist Corporate Desk Side Support technicians with large IMAC's

  • Assure that all tickets requiring follow up work and/or calls receive appropriate attention

  • Provide technical support to end users via telephone

  • Back up and burn end user data

  • Assist in developing and documenting improvements to current processes

  • Assist coworkers in resolution of end users' technical issues

  • Assist coworkers in the execution of established processes and escalations

  • Test, image, and clean PC's, laptop, monitors, printers, and other related hardware

  • Relies on limited experience and judgment to plan and accomplish goals

  • High School diploma or GED required

  • 2 to 4 years of hands on technical knowledge of laptop and desktop design and software installation required

  • Possess 1 to 2 years of experience in a break/fix environment

  • Familiar with standard concepts, practices, and procedures within a particular field

  • Strong verbal and written communication skills

  • Able to lift and palletize heavy equipment (PC's, monitors, printers)

  • Ability to setup, configure, and add all hardware

  • A certain degree of creativity and latitude is required

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:Hours